Refund Policy

We hope you love your Pretties! But... if for some reason you don't feel beautiful in the product when you receive it, you can exchange it OR we will gladly issue you online store credit – your choice! Our number one goal at Pretties & Co. Boutique is to provide our guests with a pleasurable & fun shopping experience! We pride ourselves in offering you, a loyal shopper, first class customer service because you are the most important asset in our business!

Refund Policy

  • Online merchandise cannot be returned or exchanged at any of our retail stores. Similarly, merchandise purchased in our retail stores cannot be returned or exchanged online.
  • We do not accept order cancellations once an order has been placed. In such case, we will gladly issue store credit.
  • Shipping costs will only be refunded if you received the wrong product! In such case, please accept our sincerest apology as mistakes do happen.
  • Returned items cannot be worn, washed, damaged, or show signs of use! Please use the original packaging when returning your order and be sure that all original tags are attached!
  • Due to having a quick inventory turnover rate, we ask that merchandise be returned within 14 days of the original order date. Returns made beyond this time limit will kindly be denied & mailed back to the shipping address of the original order.
  • Sale items, shoes, jewelry, sunglasses & undergarments such as bras/bralettes or bathing suits are final sale & are not eligible for exchange or store credit!

Return Procedure

At Pretties & Co. Boutique, we offer our customers a smooth, quick, & easy return procedure! Simply follow the steps below!

  1. Head on over to www.prettiesandcompany.com & log into your account!
  2. Find the order you are wishing to return & click Request Return in the top right.
  3. Adjust the quantity, choose a return reason, a return action, & type any comments you may have! If you are wishing to exchange your Pretties for a different size and/or color, type what size/color you would like in the comments.
  4. Click Submit Return Request & you are all done! You will receive a confirmation email shortly after completing the request!

Mail To:
ATTN: Returns Department

Pretties & Co. Boutique
125 E. Broad St.
Dunn, NC 28334

When we receive your return, we will process the exchange or issue store credit within 1-3 business days & you will be notified of the exchange or store credit via email. A printable, pre-paid shipping label will be included as an attachment in the email in the case of you recieving the wrong product!

If you have any other questions regarding the Refund Policy, feel free to Contact Us by emailing info@prettiesandcompany.com, calling the Dunn store at (910) 892-0702 or calling the Wilmington store at (910) 839-3598.